HQ Pro-sTitcher - Troubleshooting and Support; Troubleshooting Common Issues

09/01/13www.HandiQuilter.com Troubleshoong | 9.1
Problem/Symptom Correcve Measure
No display on the touch-screen monitor
LED near the baery symbol at the top
le-hand side of the screen is blue and the
Windows buon at the boom le-hand
corner of the screen is NOT lit.
The Pro-Stcher computer is powered o. Press
the Power buon at the top le-hand side of the
computer to turn it on.
LED near the baery symbol at the top le-
hand side of the screen is NOT lit and the
Windows buon at the boom le-hand
corner of the screen is NOT lit.
There is no power to the tablet computer. Ensure
the power cord to the Pro-Stcher is plugged into a
powered outlet on one end and the power supply under
the carriage on one of the Y branch ends of the power
cord. Also check that the round barrel connector is
plugged rmly into the mang cable connector under
the Pro-Stcher carriage.
If all cables are plugged in properly and the LED remains
o, press the Power buon on the top
le-hand side of the monitor.
The Windows buon is Orange or Blue. The computer may be in a standby or screen saver
mode. Tap the display to wake the system up. If that
does not work, press the Windows buon to wake it up.
Touch-screen monitor is not calibrated
Touching the monitor in one place on the
monitor puts the cursor in a place other than
where the monitor was touched.
Recalibrate the touch-screen by going to
SETTINGS -> ADVANCED -> CALIBRATE and follow the
calibraon instrucons.
The stch regulator cable is not connected properly
The Pro-Stcher moves but does not stch. Make sure the gray at stch regulator cable is plugged
into the back of the C-Pod, the encoder wheel on the
back wheel of the quilng machine, and the encoder
wheel on the carriage.
Check the black cable that connects the Pro-Stcher
to the machine encoder wheel. This cable has a 3-wire
connector at the end that plugs into the machine’s
stch regulator encoder circuit board aached to the
back le wheel of the quilng machine.
Verify the Pro-Stcher and the quilng machine are
communicang with each other by pressing Reconnect
Machine in the Sengs -> Advanced menu. If the two
systems are communicang, pressing the Full Stch or
Half Stch buons on the Pro-Stcher will result in the
quilng machine’s needle performing that funcon.
Check the gray stch regulator cable for damage
(the end of the cable that plugs into the C-Pod will have
one wire clipped – this is normal).
9. Troubleshoong