Contacting Customer Support to Obtain a Return Materials Authorization for an MX10016 Router or
Component | 263
Packing an MX10016 Router or Component for Shipping | 264
Returning an MX10016 Router or Component for Repair or Replacement
If you need to return an MX10016 router, or a component to Juniper Networks for repair or replacement,
follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating the Serial Number on
an MX10016 Router or Component” on page 255.
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical Assistance Center
(JTAC), as described in “Contacting Customer Support to Obtain a Return Materials Authorization for
an MX10016 Router or Component” on page 263.
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA number. Refused shipments are returned to the customer through collect freight.
3. Pack the router or component for shipping, as described in “Packing an MX10016 Router or Component
for Shipping” on page 264.
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html.
SEE ALSO
MX10016 System Overview | 21
254
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