Action Yes No
Step 6
Check the duplex and MPF paper path exiting tray 1.
Is the paper path free of fragments and contamination?
Go to step 7. Go to step 8.
Step 7
Clean the paper path.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests >
Duplex/MPF
b Select a setting, and then touch Start.
Does the motor run?
Contact the next
level of support.
Go to step 9.
Step 9
Check the cable on the JMTR1 connector on the controller board
for proper connection and damage, and replace if necessary.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
a Replace the motor (duplex/MPF). See “Motor (duplex/MPF)
removal” on page 315.
b Perform a duplex or MPF feed test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
241 paper jams
241 paper jam messages
Error code Description Action
241.12 Paper fed from tray 1 covered the sensor (tray 1
pick) earlier than expected.
See
“Sensor (tray 1 pick): Paper arrived too
early service check” on page 120.
241.14 Paper fed from tray 1 cleared the sensor (tray 1
pick) earlier than expected.
See
“Sensor (tray 1 pick): Paper arrived too
early service check” on page 120.
241.15 Paper fed from tray 1 never cleared the sensor
(tray 1 pick).
See
“Sensor (tray 1 pick): Paper failed to
clear service check” on page 117.
241.16 Paper fed from tray 1 was never detected by the
sensor (tray 1 pick).
See
“Sensor (tray 1 pick): Paper failed to
arrive service check” on page 118.
5028
Diagnostic information
116
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