Mismatched paper size service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
a Make sure that the tray paper length and tray paper width
guides are properly installed.
b Check the guides for wear or damage, and replace if necessary.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the paper width and paper length sensor actuators for
damage, and replace if necessary.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Reseat the paper width and paper length sensor cables.
b Check the cables for damage, and replace if necessary.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Check the paper width and paper length sensors for damage, and
replace if necessary.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check the controller board pins for damage, and replace if
necessary. See
“Controller board removal” on page 357.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
5028
Diagnostic information
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