Action Yes No
Step 2
Change the paper size and type, or adjust the size settings in the
tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the paper for texture or rough finish.
Is the paper textured or rough?
Go to step 4. Go to step 5.
Step 4
Replace the textured or rough paper with plain paper.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Remove, and then reinstall the fuser. See
“Fuser removal” on
page 333.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Replace the fuser. See
“Fuser removal” on page 333.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Replace the LVPS. See
“LVPS removal” on page 305.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Repeating defects check
Action Yes No
Step 1
Check the printer rollers for dust or debris.
Are the rollers free of dust or debris?
Go to step 3. Go to step 2.
Step 2
Remove the dust or debris.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Measure the distance between the repeating marks.
Is the distance between the marks either 43.9 mm or 45.5 mm?
Go to step 4. Go to step 5.
5028
Diagnostic information
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