Action Yes No
Step 5
Replace the printhead. See
“Printhead removal” on page 361.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Check the toner cartridge contacts for damage, and replace if
necessary. See
“Toner cartridge contacts removal” on page
328.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Turn o the printer, and then check the continuity of the HVPS
cable.
Does the cable have continuity?
Go to step 9. Go to step 8.
Step 8
Replace the HVPS cable.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Replace the HVPS. See
“HVPS removal” on page 319.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Replace the printhhead. See
“Printhead removal” on page 361.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Vertical colored lines or banding check
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
5028
Diagnostic information
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