Action Yes No
Step 7
Reconnect the cable.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Replace the motor (K developer). See
“Motor (EP drive) removal”
on page 296.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Replace the controller board. See
“Controller board removal” on
page 357.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Isolation unit service check
Action Yes No
Step 1
Reset the printer.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Isolation
b Tou ch Start.
Does the motor run?
Go to step 3. Go to step 5.
Step 3
Manually turn the isolation unit input rollers.
Is there binding or uneven movement when turning the rollers?
Go to step 4. Go to step 5.
Step 4
Replace the isolation unit. See
“Isolation unit removal” on
page 371.
Does the problem remain?
Go to step 5. The problem is
solved.
5028
Diagnostic information
194