Action Yes No
Step 5
Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (duplex path 1): Paper failed to arrive service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the redrive paper path for paper jams and obstructions.
Is the paper path free of jams and obstructions?
Go to step 5. Go to step 4.
Step 4
Remove the jams and obstructions.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the duplex paper path for paper jams and obstructions.
Is the paper path free of jams and obstructions?
Go to step 7. Go to step 6.
Step 6
Remove the jams and obstructions.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check the diverter for smooth movement.
Does the diverter freely move witthout interference?
Go to step 9. Go to step 8.
Step 8
Replace the diverter. See
“Diverter removal” on page 350.
Does the problem remain?
Go to step 9. The problem is
solved.
5028
Diagnostic information
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