Action Yes No
Step 4
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the paper path for paper jams and obstructions.
Is the paper path free of jams and obstructions?
Go to step 7. Go to step 6.
Step 6
Remove the jams and obstructions.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Duplex path 1).
Does the sensor status change while toggling the sensor?
Go to step 10. Go to step 8.
Step 8
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Check the sensor for damage, and replace if necessary.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests >
Duplex/MPF
b Select a setting, and then touch Start.
Does the motor run?
Contact the next
level of support.
Go to step 11.
Step 11
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 12. The problem is
solved.
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Diagnostic information
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