3 Rub the cotton portion of the cotton-tipped applicator along the pins of the connector. Slowly move the applicator
back-and-forth from one side of the connector to the other. Do not leave any cotton residue on the connector.
4 All sides of the connector should also be rubbed with the cotton-tipped applicator.
Caution: Do not point nozzle at yourself and others, ensure the nozzle or tube is pointed away from
your face.
5 Spray compressed air in the connector area by pointing the tube/nozzle about ½ inch away from the surface.
6 Remove any lint left by the cotton-tipped applicator.
7 If grease and other dirt can be found on other areas of the cradle, use a lint-free cloth and alcohol to remove.
8 Allow at least 10 to 30 minutes (depending on ambient temperature and humidity) for the alcohol to air dry before
applying power to cradle.
If the temperature is low and humidity is high, longer drying time is required. Warm temperature and dry humidity
requires less drying time.
Cleaning Frequency
The cleaning frequency is up to the customer’s discretion due to the varied environments in which the mobile devices
are used. They may be cleaned as frequently as required, but it is advisable to clean the camera window periodically
when used in dirty environments to ensure optimum performance.
Troubleshooting
The following tables provides typical problems that might arise and the solution for correcting the problem.
MC67
Table 8: Troubleshooting the MC67
Problem Cause Solution
When pressing the power
button the MC67 does
not turn on.
Battery not charged. Charge or replace the battery in the MC67.
Battery not installed prop-
erly.
Install the battery properly. See Installing the Battery on
page 1-4.
System crash. Perform a reset. See Resetting the MC67 on page 22.
When pressing the power
button the MC67 does
not turn on but two LEDs
blink.
Battery charge is at a level
where data is maintained
but battery should be re-
charged.
Charge or replace the battery in the MC67.
Rechargeable battery did
not charge.
Battery failed. Replace battery. If the MC67 still does not operate, per-
form a reset. See Resetting the MC67 on page 22.
MC67 removed from cradle
while battery was charging.
Insert MC67 in cradle. The 3600 mAh battery fully charges
in less than six hours.
Extreme battery tempera-
ture.
Battery does not charge if ambient temperature is below 0
°C (32 °F) or above 40 °C (104 °F).
Cannot see characters on
display.
MC67 not powered on. Press the Power button.
Table continued…
Maintenance and Troubleshooting | 141
MN000116A02-A | May 2015
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