Appendix
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Appendix E - Limited Lifetime Warranty and Repair Policy
Limited Lifetime Warranty
MTI warrants all products manufactured by MTi to be free from defects in material and workmanship.
Warranty begins from date of shipment to original customer. The length of Warranty is determined by
product type.
All Matrix and OnSite Switching Modules are warranted to the original purchaser, for a period of five (5)
years. All Video Distribution and Switching Modules are warranted to the original purchaser, for a period of
five (5) years. All other MTi manufactured products, not included above, are warranted for a period of one
year. This Warranty does not cover cartons, cases, cabinets, displays, or any unit attached to or otherwise
connected to an MTi product. The warranty does not cover the costs to remove or install an MTi product or
any component thereof.
Under this Warranty, MTi will at its discretion replace or repair any defective components at no charge for
those customers whose accounts are current. MTi assumes no responsibility for products returned without
prior Return Material Authorization.
This Warranty represents the only Warranty for MTi manufactured products. No other Warranty expressed or
implied exists. No modifications, other than those mandated by formal written contract, may be made to
this Warranty. In no event will MTi be liable for any damages including but not limited to lost profits, lost
sales, incidental or consequential damages arising out of the use of MTi products.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
exclusion may not apply. This Warranty gives you specific legal rights and you may also have other rights
which vary from state to state.
This Warranty does not apply to MTi products used in applications beyond their normal intended use/
application or rated specifications, nor does it cover MTi products damaged by accident, abuse,
unauthorized repair, improper voltage, faulty installation, mechanical failure, fire, flood, lighting, civil unrest,
or any act of God. MTi will not be responsible for occurrences outside its direct control, including but not
limited to, discontinued or unavailable replacement parts and equipment. MTi will repair, at purchaser’s
expense, any products out of Warranty based on parts availability. This Warranty provides for service
rendered by MTi, Inc. or its agent only, and does not cover service provided by anyone not so authorized.
Repair Policy and Procedure
All repairs of equipment manufactured by MTi, Inc. will be handled as follows:
1. The customer will obtain a Return Material Authorization (RMA) from an MTi Customer
Service Representative, for the equipment to be repaired. No products will be received
without an RMA.
2. The customer will return the equipment to MTi for repair, freight prepaid.
3. MTi will, at their discretion, either repair or replace the faulty equipment.
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