NEC Electra Elite IPK II System - Page 1024

Document Revision 4C Electra Elite IPK II
2 - 1000 Trunk Queuing/Camp-On
Central Office Calls, Placing
Programmable Function Keys
Programming
 15-07-01 Programmable Function Keys
Assign a function key for Trunk Queuing and Trunk Camp-On (code 35).
 20-01-08 System Options – Trunk Queuing Callback Time
Set the Trunk Queuing Callback Time (0~64800 seconds). Trunk Queuing Callback rings an
extension for this time.
(default: 15)
 20-01-09 System Options – Callback/Trunk Queuing Cancel Time
Set the Callback/Trunk Queuing Cancel Time (0~64800 seconds). The system cancels an
extension Callback or Trunk Queuing request after this time.
(default: 64800)
 20-06-01 Class of Service for Extensions
Assign a Class of Service (1~15) to an extension.
(default: Extension 101 Class 15. All other extensions Class 1)
 20-11-07 Class of Service Options (Hold/Transfer Service) – Transfer Without Holding
Disable (0) an extension ability to use Transfer Without Holding.
(default: 0)
Operation
To queue for a busy trunk:
1. Try to access the busy trunk.
2. Dial
# or press Trunk Queuing/Camp-On key (PRG 15-07 or SC 751: 35).
3. Hang up to leave a Trunk Queuing request.
- OR -
Wait Off-Hook to Camp-On to the trunk.
To answer when Trunk Queuing calls you back:
1. Lift the handset.