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Electra Elite IPK II Document Revision 4C

Voice Mail Integration (Analog) 2 - 1057

Voice Mail Integration (Analog)

Description

The system provides telephone users with comprehensive Voice Mail features. Voice Mail ends the

frustration and cost of missed calls, inaccurate written messages and telephone tag. This frees busy

receptionists and secretaries for more productive work.

External voice mail requires available analog station ports based on the number of voice mail ports

connected.

Integrated voice mail enhances the telephone system with the following features:

 Call Forwarding to Voice Mail

An extension user can forward their calls to Voice Mail. Once forwarded, calls to the extension

connect to that extension mailbox. The caller can leave a message in the mailbox instead of calling

back later. Forwarding can occur for all calls immediately, for unanswered calls or only when the

extension is busy. When a user transfers a call to an extension forwarded to Voice Mail, the call

waits for the Delayed Call Forwarding time before routing to the called extension mailbox. This

gives the transferring party the option of retrieving the call instead of having it go directly to the

mailbox.

 Leaving a Message

Voice Mail lets a multiline terminal extension user easily leave a message at an extension that is

unanswered, busy or in Do Not Disturb. Callers can press their Voice Mail key to leave a message

in the called extension mailbox. There is no need to call back later.

Enhancements

Version 1500 or higher supports flexible Voice Mail integration to the Analog Voice Mail ports.

Version 1600 or higher allows the flash rate and color of the Message Waiting LED to be configured for the

following conditions:

 Message Waiting Lamp Cycle for Calling Extension (PRG 15-02-35)

 Message Waiting Lamp Cycle for Called Extension (PRG 15-02-36)

 Voice Mail Message Wait Lamp Color (PRG 15-02-37)

 Voice Mail Message Wait Lamp Cycle (PRG 15-02-38)

This provides more distinction between incoming calls, Message Waiting (Set/Received) and a VM

Message Waiting indication.

NEC Electra Elite IPK II System User Manual

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