Document Revision 4C Electra Elite IPK II
2 - 1058 Voice Mail Integration (Analog)
Transferring to Voice Mail
By using Transfer to Voice Mail, a multiline terminal extension user can Transfer a call to the user’s
or a co-worker’s mailbox. After the Transfer goes through, the caller can leave a message in the
mailbox.
Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are
busy, any call trying to get to the voice mail is placed in queue. As the voice mail ports become available,
the calls are connected to the voice mail in the order in which they were received.
As the Voice Mail Queue follows Department Hunting programming, the queue can hold a maximum of
10 calls. If the queue is full or if the voice mail ports are not assigned to a Department Group, the calls
are handled as though there were no voice mail queuing feature enabled. The calls either access voice
mail if a port is available or they receive a busy signal.
The Voice Mail Queuing feature does not work with the Conversation Record feature.
MSG Key Operates as Voice Mail Key
The system enhances a telephone MSG key function when connected to a system which has voice mail
installed. When an extension receives a voice mail, the MSG key can be used to check the number of
messages in voice mail, as well as call the voice mail to listen to the messages.
Analog Voice Mail Protocol Leading and Trailing Digits Assignment
With Version 1500 or higher, the Analog Voice Mail Protocol Leading Digits (KSU to VM) and the
Trailing Digits format can be changed.
The following chart illustrates the input data for PRG 45-04-01~PRG 45-04-09 (Voice Mail Digit Add
Assignment) based on the setting in Program 45-01-15 (Analog Voice Mail Protocol Selection) and
Program 45-01-17 (Reply Mailbox Number). If PRG 45-01-15 is set to Fixed (0) it uses the Fixed
Memory Location for the Leading Digits or, if set to Program (1) it uses PRG 45-04-01~PRG 45-04-09 for
the Leading Digits. If Program 45-01-17 is set to 0 (No), it does not have the calling party in the Trailing
Digits.
The default values for PRG 45-04-01~PRG 45-04-09 are not assigned.
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