Electra Elite IPK II Document Revision 4C
Voice Response System (VRS) 2 - 1089
Voice Response System (VRS)
Description
The DSP daughter board provides the option for the Voice Response System (VRS) which gives the
system voice recording and playback ability. The VRS CompactFlash card provides up to 48 system
messages (General Message, Automated Attendant greetings, ACD messages, and the 900 Preamble).
General Message – provides a recorded message to which any user can listen.
Automated Attendant (Operator Assistance) – answers incoming calls, plays a greeting to the caller
and then lets the caller directly dial a system extension.
ACD Messages – provides announcement and overflow messages for ACD groups.
Transfer to the VRS – allows any extension user to Transfer their outside call to the VRS.
Voice Prompting Messages – plays call and feature status messages to users.
900 Preamble – alerts callers using 900 lines of the cost and features of the pay-per-call service.
Time, Date and Station Number Check – lets a multiline terminal extension user quickly hear a
recording for the time, date, or the extension number.
VRS Messages
The VRS allows you to record up to 48 VRS messages. You allocate these messages for Automated
Attendant greetings, the General Message, ACD messages and the 900 Preamble message. The total
storage time for all messages is approximately 45 minutes. The maximum duration for any message is
two minutes – this is not programmable. VRS messages are stored on a Compact Flash drive, and do
not require battery back up.
Any on-premise extension caller can listen, record and erase VRS Messages (unless restricted in
programming). DISA and DID callers can listen and record VRS messages (unless restricted in
programming).
Enhancements
Version 2000 or higher only supports the ACD Delay Announcement function of VRS.
For more details regarding ACD Delay Announcements using In-Mail, refer to the ACD feature.
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