Features and Specifications Manual i
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TABLE OF CONTENTS
Chapter 1 Introduction
Section 1 General Information ....................................................................................... 1-1
Section 2 Multiline Terminals used with the System ..................................................... 1-1
Chapter 2 Features
Section 1 About This Chapter ........................................................................................ 2-1
Section 2 Important Notes ............................................................................................ 2-2
Section 3 IPK to IPK II Feature Comparison List .......................................................... 2-3
Section 4 Features ...................................................................................................... 2-12
Account Code Entry ............................................................................. 2-13
Account Code – Forced/Verified/Unverified ......................................... 2-19
Alarm .................................................................................................... 2-27
Alarm Reports ...................................................................................... 2-31
Alphanumeric Display ........................................................................... 2-43
Analog Communications Interface (ACI) .............................................. 2-45
Ancillary Device Connection ................................................................. 2-53
Answer Hold ......................................................................................... 2-57
Answer Key .......................................................................................... 2-59
Attendant Call Queuing ........................................................................ 2-61
Automatic Call Distribution (ACD) ........................................................ 2-63
Automatic Release ............................................................................... 2-81
Automatic Route Selection ................................................................... 2-83
Background Music ................................................................................ 2-95