NEC Electra Elite IPK II System User Manual

Electra Elite IPK II Document Revision 4C
Attendant Call Queuing 2 - 61
Attendant Call Queuing
Description
Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone.
This helps minimize call congestion in systems that use the attendant as the overflow destination for
unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the
attendant when their primary destination is busy. With Attendant Call Queuing, these unanswered calls
normally “stack up” for the attendant until they can be processed.
The 32 call queue total includes Intercom, DISA, DID, DIL, Tie Line and transferred calls. If the attendant
does not have an appearance for the queued call, it waits in line to be answered. If the attendant has
more than 32 calls queued, an extension can Transfer a call to the attendant only if they have Busy
Transfer enabled.
Attendant Call Queuing is a permanent, non-programmable system feature.
Conditions
Forwarding when unanswered or busy can occur only at the attendant if more than 32 calls are in
queue.
Default Settings
Enabled
System Availability
Terminals
Any Multiline Terminal assigned as an operator
Required Component(s)
None

NEC Electra Elite IPK II System Specifications

General

Brand	NEC
Model	Electra Elite IPK II System
Category	Telephone System
Language	English