Electra Elite IPK II Document Revision 4C
Caller ID Call Return 2 - 183
Caller ID Call Return
Description
The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured with
the message to call and connect the person that left the message with the voice mail user that is
checking messages. After the call is ended by either party, the voice mail user returns to checking
messages.
FMS Voice Mail System Software Q revision 05931 database version 6.68 or higher is required.
VMS Voice Mail System Software Q revision 00931 database version 6.68 or higher is required.
Conditions
A caller using a telephone without Softkeys, calling from outside the system, or from a
remote system is prompted to hear Caller ID information and return a call.
Return Call is available for subscriber messages and public messages.
Return Call is accessible to a subscriber during and after message playback.
Return Call is available for new and old messages.
Return Call is accessible to a subscriber using Softkeys in Softkey mode or using DTMF in
voice conversation Mode.
One minute before disconnecting the original caller, voice mail plays a warning prompt and
immediately before disconnecting plays a prompt to indicate that it is returning to the
subscriber mailbox.
When a subscriber listens to a message from a Softkey equipped telephone, and Caller ID
information is unavailable, the voice mail system leaves the second line of the LCD blank.
When Caller ID is disabled on the system, voice mail displays the message count.
From the subscriber options Softkey menu, a subscriber can access a Softkey menu that
allows selection of name or number to be displayed on the LCD during message playback.
The default is name. Voice mail uses this setting to determine the initial display on the LCD
during playback.
Voice mail continues to display Caller ID on the LCD while the post-message playback
menu is still displayed on a telephone equipped with Softkeys.
During return call, the voice mail port is in conference with the box owner and messages.
VMS revision Q008XX v 6.68 and FMS revision Q058XX v 6.68 or higher are also required.
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