Electra Elite IPK II Document Revision 4C
One-Digit Dial Option 2 - 757
One-Digit Dial Option
Description
When a caller to an ACD Group is being played a Voice Response System (VRS) Delay Announcement
they can dial a one-digit option to dial out of the Group. The One-Digit Dial Out option can be pressed
during the Announcement only, for X seconds after the Announcement only, or both. (Version 1600 or
higher required.)
There is one 1-digit option (0~9,
& #) that can be set to transfer the call to an Extension in the system,
VM with integration (Group #), Ring Group, Speed Dial Bin, or another ACD Group.
Conditions
The One-Digit Dial Out Option cannot transfer out to a Department Group other then a VM
Department Group.
Delay Announcement with In-Mail and ACI ports does not allow for the One-Digit Dial Out
option.
PRG 41-14-14 is used for both the 1
st
and 2
nd
Delay Announcements. You cannot allow
one and not the other.
Default Setting
None
System Availability
Terminals
All Multiline Terminals
Required Component(s)
None
Enhancements
Version 1600 and higher is required.
To Next Page
Loading...
