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Document Revision 4C Electra Elite IPK II

2 - 758 One-Digit Dial Option

Related Features

Automatic Call Distribution (ACD)

Voice Response System (VRS)

Programming

 41-08-03 ACD Overflow Options – Delay Announcement Source Type

For each ACD Group (1~64), assign the announcement message types. Delay Announcement

functions are not available for ACD pilot number call. Each ACD Group can have unique

overflow options.

 41-08-04 ACD Overflow Options – ACD Overflow Transfer Time

For each ACD Group (1~64), assign the overflow transfer time (0~64800 seconds).

(default: 30)

 41-14-13-1 ACD Options – ACD Queue 1-Digit Assignment (Version 1600 or higher required)

For each ACD Queue (1~64) assign the One-Digit number (0~9,

, #) used for the One-Digit

Dial Out Option.

(default: Blank)

 41-14-13-2 ACD Options – Destination Number Type (Version 1600 or higher required)

For each ACD Queue (1~64), assign the Destination Number Type.

0 = None

1 = Ext/VM

2 = Ring Group

3 = Speed Dial Bin

4 = ACD Group

(default: 0)

 41-14-13-3 ACD Options – Destination Number (Version 1600 or higher required)

For each ACD Queue (1~64), assign the destination number for the assigned Destination Type.

(Up to eight digits).

(default: Blank)

 41-14-14 ACD Options – DTMF Detection Assignment during Delay Announcement (Version 1600

or higher required)

For each ACD Queue (1~64), assign if the One-Digit Dial Out option can (1 = Yes) or cannot

(0 = No) be pressed during the Delay Announcements.

(default: 1)

 41-14-15 ACD Options – DTMF Detect Time after Delay Announcement Message (Version 1600 or

higher required)

For each ACD Queue (1~64), assign the time (0~64800 seconds) after the Delay

Announcement that the One-Digit Dial Out option works.

(default: 0)

NEC Electra Elite IPK II System User Manual

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