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Electra Elite IPK II Document Revision 4C

One-Digit Dial Option 2 - 759

 41-11-01 VRS Delay Announcement – Delay Message Start Timer

For each ACD Group (01~64), determine the time (0~64800 seconds) the system waits before

playing the delay message. This program is activated when the delay announcement source

and options are assigned as VRS in Program 41-08-03.

(default: 0)

 41-11-02 VRS Delay Announcement – 1st Delay Message Number

For each ACD Group (01~64), assign the VRS message number used as the message source

for the 1st Delay Announcement Message (0~49). This program is activated when the delay

announcement source and options are assigned as VRS in Program 41-08-03.

(default: 0)

 41-11-03 VRS Delay Announcement – 1st Delay Message Sending Count

For each ACD Group (01~64), determine the 1st Delay Message Sending Count (0~255).

(default: 0)

 41-11-04 VRS Delay Announcement – 2nd Delay Message Number

For each ACD Group (01~64), assign the VRS message number used as the message source

for the 2nd Delay Announcement Message (0~49). This program is activated when the delay

announcement source and options are assigned as VRS in Program 41-08-03

(default: 0).

 41-11-05 VRS Delay Announcement – 2nd Waiting Message Sending Count

For each ACD Group (01~64), determine the 2nd Waiting Message Sending Count (0~255).

(default: 0)

 41-11-06 VRS Delay Announcement – Tone Kind at Message Interval

For each ACD Group (01~64), determine what the caller should hear between messages

0 = Ring Back

1 = MOH

2 = BGM.

(default: 0)

 41-11-07 VRS Delay Announcement – ACD Forced Disconnect Time After 2

Delay Message

For each ACD Group (01~64), when using ACD Overflow modes 3, 5, 8 and 9, enter the time

(0~64800 seconds) after the caller hears the 2nd Announcement the system disconnects

(drops) the call. This prevents callers from waiting in queue an excessive time. To disable this

option (and allow callers to wait forever), enter 0.

(default: 60)

 41-11-08 VRS Delay Announcement – Queue Depth Announcement

For each ACD Group (01~64), assign if the Queue Depth Announcements don't play (0), after

the 1st Delay Announcement only (1), 2nd Delay Announcement only (2), or both the 1st and

2nd (3).

(default: 0)

NEC Electra Elite IPK II System User Manual

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