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NEC Electra Elite IPK II System User Manual

NEC Electra Elite IPK II System
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Electra Elite IPK II Document Revision 4C
Elite CallAnalyst 2 - 433
Elite CallAnalyst
Description
Elite CallAnalyst is an easy to use, graphically oriented software package that allows you to monitor and
analyze telephone calls, understand telephone usage, and cut costs. Incoming and outgoing calls are
tracked accurately along with the date and time of the call. When the incoming telephone call must be
tracked with name and/or telephone numbers, Elite CallAnalyst requires Caller ID service from the local
telephone company.
Elite CallAnalyst increases productivity, facilitates billing, and helps detect toll fraud and telephone
abuse. It also has powerful tabular (text) and graphic report generating ability. Reports include
extension/line summaries, date, time, and department summaries, longest/most expensive calls, and
most frequently called numbers. These reports can be used to analyze your telephone as a critical
business communication tool, improve its business effectiveness, and reduce your telephone costs. A
report can be generated showing calling patterns by volume or duration on a color-coded United States
map. This can help a Customer Support, Sales Order, or Telemarketing business become more
focused, more productive, and more cost effective.
Elite CallAnalyst keeps track of:
The date and time calls were made or received
The duration of each call
Which extension made or received the call
The CID/ANI, DNIS of the caller
The trunk or line numbers which handled the call
Account codes and authorization codes used for the call
CCIS calls are now logged with extension number and trunks used for CCIS. These trunks can be
placed in a different line group to track usage across a CCIS link using the Traffic Analysis add-on
feature.
Highlights of Elite CallAnalyst and Elite CallAnalyst Lite:
Network based.
Fraud Alert. This module can generate alarms by e-mail, pager screen, screen pop-up, wav file etc.
when it detects user defined patterns in the call records.
Automatic report and data archival scheduling, to include automatic e-mailing of reports to
predetermined destinations.
Real-time inbound/outbound call monitoring.

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NEC Electra Elite IPK II System Specifications

General IconGeneral
System TypeHybrid
VoIP SupportYes
ISDN SupportYes
T1/E1 SupportYes
Caller IDYes
VoicemailYes
Auto AttendantYes
Music on HoldYes
Conference CallingYes
Call ForwardingYes
Call TransferYes
Call WaitingYes
Power Requirements100-240 VAC, 50/60 Hz
TypeTelephone System
Analog PortsYes
Digital PortsYes
CompatibilityNEC Digital and IP Phones, Analog Phones
DimensionsVaries depending on chassis and expansion cards
WeightVaries depending on chassis and expansion cards

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