Document Revision 4C Electra Elite IPK II
2 - 1018 Uniform Call Distribution (UCD)
The VRS can also transfer calls to UCD (Department) groups. Refer to the Voice Response System
(VRS) on page 2-1089 feature for more information on setting up the VRS.
The system prevents hunting to a UCD (Department) group extension if it is:
Busy on a call
In Do Not Disturb
Call Forwarded
Logged Out
Conditions
When a DIL rings to a UCD (Department) groups, the DIL may follow overflow
programming (Program 22-01-04 and Program 22-08-01).
If an extension has Call Forwarding set, the system does not hunt to the forwarded
extension.
Default Setting
Disabled
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