Document Revision 4C Electra Elite IPK II
3 - 36 Codes Tables
Code: 10
Operation: Press
key to log in
Press key + 1 to log
out or 0 to cancel
Automatic Call
Distribution (ACD)
Basic Operation
Log in or out of an ACD
Group
On red when logged
in Off when logged
out
5
Code:
12
Operation: Press
key
Emergency Call
Place or receive an
Emergency Call
On while calling
your supervisor or
after being
answered by your
supervisor Flashing
fast at the
supervisor while
ringing
-
Code:
13
Operation: Press
key
Rest Mode
Enable/Disable Rest Mode
On red when Rest
Mode enabled Off
when Rest Mode
disabled
-
Code:
14
Operation: Press
key + Press 1 (Yes)
or 2 (No)
Out of Service
Take an ACD Group out of
service (for Group
Supervisors only), or Take all
ACD Groups out of
service (for System
Supervisors only)
On red when a
group is out of
service
-
Code:
15
Operation: Call
busy ACD agent +
Press key
Terminal Monitor
Monitor an ACD Agent’s
conversation
On red while
monitoring, Off
when not monitoring
-
Code: 16
Operation: Press
key to put agent on
hold.
Press key again + 1
to hang up agent or
0 to bring agent
back into call.
Supervisor Split
Switch (split) between an
ACD Agent and their outside
caller after answering an
emergency call
On while agent is on
hold
-
Code:
17
Operation: Press
Key
Work Time
Enable/disable Work Time
On when Work Time
enabled, Flashing
(while on a call) if
Auto Work time
enabled Off when
Work Time disabled
-
Code:
18 + ACD
Group Number
Operation: Press
key
Enable ACD overflow On red when
activated
Slowly flashes red
when disabled
-
Code:
19
Operation: Press
key while on-hook +
Vol Up or Vol Down
to scroll
Queue Status Check
View the ACD Queue Status
of each ACD group
None -
Table 3-5 Function Key Codes by Number (Continued)
To program a key, press Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes),
press the key and enter the code (e.g., 48 for Voice Over).
Use this key... For this feature... When you... Key Lamp Status
Also see
Srvc Code
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