Document Revision 4C Electra Elite IPK II
2 - 284 Department Calling
 16-01-07 Department Group Basic Data Setup – Call Recall Restriction for STG
Set if a transferred call to the pilot number should recall (0) or camp on (1) to the busy or idle
Department Group.
 16-01-09 Department Group Basic Data Setup – Department Hunting No Answer Time
Set the time a call rings a Department Group extension before hunting occurs.
(0~64800 seconds). (default: 15).
 16-01-10 Department Group Basic Data Setup – Enhanced Hunt Type
Set the type of hunting for each Department Group.
0 = No Queuing
1 = Hunting When Busy
2 = Hunting When Not Answered
3 = Hunting When Busy or No Answer
 16-02-01 Department Group Assignment for Extensions
Assign extensions to Department Groups and set the priority assignment.
Department Groups: 1~64
 16-03-01 Secondary Department Group
Assign extensions to multiple Department Groups and set the priority assignment. Each
Secondary Department Group can have up to 16 extensions assigned.
Department Groups: 1~64
 20-06-01 Class of Service for Extensions
Assign a Class of Service (1~15) to an extension.
 20-09-07 Class of Service Options (Incoming Call Service) – Call Queuing
Turn off (0) or on (1) an extension user ability to have calls queued if a call rings the extension
when it is busy.
 20-11-17 Class of Service Options (Hold/Transfer Service) – Department Group Trunk-to-Trunk
Transfer (Each Telephone Group Transfer)
Allow (1)/Prevent (0) an extension from using the immediate automatic transfer of ICM and
transferred calls to the Department Groups feature.
 20-13-06 Class of Service Options (Supplementary Service) – Automatic Off-Hook Signaling
(Automatic Override)
Allow a busy extension user to manually (0) or automatically (1) receive off-hook signals.
 20-13-14 Class of Service Options (Supplementary Service) – Department Calling (PLT No Called
Extension)
Allow (1)/Prevent (0) extensions from receiving Department Calls when the pilot number is
dialed.
 22-02-01 Incoming Call Trunk Setup
If you want a trunk to be a DIL to a Department Group, assign Service Type 4 for each Night
Service Mode. Refer to PGM 22-07-01.
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