NEC Electra Elite IPK II System User Manual

Electra Elite IPK II Document Revision 4C
Automatic Call Distribution (ACD) 2 - 71
 How often the time in queue portion of the display reoccurs (see the Queue Status display Timing
illustration below).
 Queue Status Display holding time.
 Queue Status Alarm enable/disable.
 Queue Status Alarm sending time.
When Logged Out of ACD Group:
When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out
agents display the Queue Status and they hear the alarm according to the settings defined in system
programming. Pressing the Queue Status Display Programmable Function key returns the telephone to idle
until the time in Program 41-20-03 expires again.
 Do not use both PRG 41-15-01~02 and PRG 41-20-01~05 to set the ACD queue alarm. Select either
one or the other for the system to follow.
Feature
Available in Program
41-15-01~02
Available in Program
41-20-01~05
Queue Status
Display
--- Yes
Queue Status
Display Time
--- Yes
Alarm Yes Yes

NEC Electra Elite IPK II System Specifications

General

Brand	NEC
Model	Electra Elite IPK II System
Category	Telephone System
Language	English