If you want to use Oracle Solaris 10 (Update 8 and later) or Solaris 11 (11.1 and later)
and a SAS-2 or SAS-3 HBA, you should use one of the following backup applications:
• Oracle Secure Backup (OSB): 10.4.0.2 or later
• EMC Networker: current release level with all patches applied
• Symantec NetBackup: current release level with all patches applied
Get Parts and Technical Support
Contact Oracle support when a library issue cannot be resolved.
• Check for Relevant Knowledge Articles
• Get Firmware Updates
• Create a Service Request
Check for Relevant Knowledge Articles
Knowledge articles provide information on how to resolve or prevent issues.
1. Log in to My Oracle Support at
https://support.oracle.com.
2. Select the Knowledge tab.
3. In the Knowledge Base area, select the Search & Browse tab.
4. In the Select a product or product line field, enter StorageTek SL150 Modular
Tape Library.
5. In the Go directly to the best match area, click the Information Center:
StorageTek SL150 ... link.
6. In the Information Center document, select the Resources tab, and browse the
links on the page.
Get Firmware Updates
Updating library and drive firmware may resolve some issues.
See Update Firmware.
Create a Service Request
Open a service request to receive help from Oracle support.
1. Save a library health log (see "Save the Health Log to a File").
2. Log in to My Oracle Support at
https://support.oracle.com.
3. Select the Service Requests tab.
4. Click the Help control in the upper right corner of the Oracle support page.
5. From the Help drop-down menu, select How do I create a new SR?
6. Follow the instructions provided.
Chapter 9
Get Parts and Technical Support
9-14
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