148 FLOWSIC100 Flare-XT · Operating Instructions · 8023761/V 1-0/2020-10 · © SICK Engineering GmbH
Troubleshooting
10 .1
Detecting malfunctions
Any deviations from normal operation must be regarded as a serious indication of a
functional impairment. These include:
● Warnings displayed (e.g., high contamination)
● Significant drifts in the measuring results.
● Increased power input.
● A rise in system component temperatures.
● Triggering of monitoring devices.
● Smells or smoke emission
● Failure of a measuring path.
10 .2 Error signaling on the display
Pending errors or warnings are signaled on the display,
p. 142, §9.3.
10 .3 Contacting Customer Service
10 .4 Starting a diagnostic session
1 Click the icon in the Tool bar to start a diagnostic session.
2 Select the desired data collection duration.
It is recommended to select a data collection duration of at least 5 minutes.
Fig. 97 Data collection duration for the diagnostic session
3 Click “Start” to start recording.
The following message with the current storage location of the data collection is shown
after successful creation of the diagnostic session.
NOTICE:
Proceed as follows when a measuring path fails:
Pull the sender/receiver units back and disconnect them from the process
by closing the ball valve,
p. 75, §5.6.9.
Contact SICK Service.
Contact SICK Customer Service for any malfunctions you cannot clear yourself.
To help Customer Service to understand malfunctions that have occurred, the
FLOWgate
TM
operating software provides the option to create a diagnostics file
that can be sent to Customer Service,
p. 148, §10.4.
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