12-24
Troubleshoot a problem
12
❖
Dark print
Note
-
Beforesolvingtheproblem,printthePrintQualityTestPages.Fromthecontrolpanel,navigateto
Settings
→
Troubleshooting
→
Print Quality Test Pages.
For non-touch-screen printer models, press
to navigate through the settings.
Action Yes No
Step 1
1)PerformColorAdjust.
From the control panel, navigate to:
Settings
→
Print
→
Quality
→
Advanced Imaging
→
Color Adjust
2)Print the document.
Is the print too dark?
Go to step 2. The problem is
solved.
Step 2
1)Dependingonyouroperatingsystem,reducetoner
darkness from the Printing Preferences or Print dialog.
Note
-
You can also change the setting on the printer control
panel.Navigateto:
Settings→Print→Quality→TonerDarkness
2)Print the document.
Is the print too dark?
Go to step 3. The problem is
solved.
Step 3
1)Dependingonyouroperatingsystem,specifythepaper
type from the Printing Preferences or Print dialog.
Note
-
Make sure that the setting matches the paper loaded.
-
You can also change the setting on the printer control
panel.Navigateto:
Settings→Paper→TrayConfiguration→PaperSize/Type
2)Print the document.
Is the print too dark?
Go to step 4. The problem is
solved.
Step 4
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 5. Go to step 6.