Sindoh C300 - Page 173

12-25
Troubleshoot a problem
12
Action Yes No
Step 5
1)Replacetexturedorroughpaperwithplainpaper.
2)Printthedocument.
Is the print too dark?
Go to step 6. The problem is
solved.
Step 6
1)Loadpaperfromafreshpackage.
Note
- Paper absorbs moisture due to high humidity. Store paper
in its original wrapper until you are ready to use it.
2)Print the document.
Is the print too dark?
Contact customer
support.
The problem is
solved.
❖
Ghost images
Note
- Beforesolvingtheproblem,printthePrintQualityTestPages.Fromthecontrolpanel,navigateto
Settings
→ Troubleshooting → Print Quality Test Pages.
For non-touch-screen printer models, press
to navigate through the settings.
Action Yes No
Step 1
1)Loadthetraywiththecorrectpapertype.
2)Printthedocument.
Do ghost images appear on prints?
Go to step 2. The problem is
solved.
Step 2
1)Dependingonyouroperatingsystem,specifythepaper
type from the Printing Preferences or Print dialog.
Note
- Make sure that the setting matches the paper loaded.
- You can also change the setting on the printer control
panel.Navigateto
Settings→Paper→TrayConfiguration
→PaperSize/Type
2)Printthedocument.
Do ghost images appear on prints?
Go to step 3. The problem is
solved.