12-26
Troubleshoot a problem
12
Action Yes No
Step 3
1)PerformColorAdjust.
From the control panel, navigate to:
Settings→Print→Quality→AdvancedImaging→
Color Adjust
2)Printthedocument.
Do ghost images appear on prints?
Go to step 4. The problem is
solved.
Step 4
1)Openthefrontdoor,andthenfirmlypushitdown.
2)Pullouttheprintcartridgetray.
3)Remove,andtheninserttheprintcartridges.
4)Inserttheprintcartridgetray,andthenclosethedoor.
5)Printthedocument.
Do ghost images appear on prints?
Contact customer
support.
The problem is
solved.
❖
Gray or colored background
Note
-
Beforesolvingtheproblem,printthePrintQualityTestPages.Fromthecontrolpanel,navigateto
Settings
→
Troubleshooting
→
Print Quality Test Pages.
For non-touch-screen printer models, press
to navigate through the settings.