Sindoh C300 - Page 188

12-40
Troubleshoot a problem
12
Action Yes No
Step 1
1)Dependingonyouroperatingsystem,specifythepaper
type from the Printing Preferences or Print dialog.
Note
- Make sure that the setting matches the paper loaded.
- You can also change the setting on the printer control
panel.Navigateto
Settings→Paper→TrayConfiguration
→PaperSize/Type
2)Printthedocument.
Do vertical dark lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
1)Loadpaperfromafreshpackage.
Note
- Paper absorbs moisture due to high humidity. Store paper
in its original wrapper until you use it.
2)Printthedocument.
Do vertical dark lines appear on prints?
Go to step 3. The problem is
solved.
Step 3
1)Openthefrontdoor,andthenfirmlypushitdown.
2)Pullouttheprintcartridgetray.
3)Remove,andtheninserttheprintcartridges.
4)Inserttheprintcartridgetray,andthenclosethedoor.
5)Printthedocument.
Do vertical dark lines appear on prints?
Contact customer
support.
The problem is
solved.
❖
Horizontal white lines
Note
- Beforesolvingtheproblem,printthePrintQualityTestPages.Fromthecontrolpanel,navigateto
Settings
→ Troubleshooting → Print Quality Test Pages.
For non-touch-screen printer models, press
to navigate through the settings.
- If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic.