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Chapter 12 Customer Service
At Spectra-Physics, we take pride in the durability of our products. We
place considerable emphasis on controlled manufacturing methods and
quality control throughout the manufacturing process. Nevertheless, even
the finest precision instruments will need occasional service. We feel our
instruments have favorable service records compared to competitive prod-
ucts, and we hope to demonstrate, in the long run, that we provide excel
lent service to our customers in two ways. First, by providing the best
equipment for the money, and second, by offering service facilities that
restore your instrument to working condition as soon as possible.
Spectra-Physics maintains major service centers in the United States,
Europe, and Japan. Additionally, there are field service offices in major
United States cities. When calling for service inside the United States, dial
our toll-free number: 1 (800) 456-2552. To phone for service in other coun-
tries, refer to the Service Centers listing located at the end of this section.
Order replacement parts directly from Spectra-Physics. For ordering or
shipping instructions, or for assistance of any kind, contact your nearest
sales office or service center. You will need your instrument model and
serial numbers available when you call. Service data or shipping instruc-
tions will be promptly supplied.
To order optional items or other system components, or for general sales
assistance, dial 1 (800) SPL-LASER in the United States, or 1 (650) 961-
2550 from anywhere else.
Warranty
This warranty supplements the warranty contained in the specific sales
order. In the event of a conflict between documents, the terms and condi-
tions of the sales order shall prevail.
The Tsunami
®
laser system is protected by a 12-month warranty. All
mechanical, electronic, optical parts and assemblies are unconditionally
warranted to be free of defects in workmanship and material for one the
warranty period.
Liability under this warranty is limited to repairing, replacing, or giving
credit for the purchase price of any equipment that proves defective during
the warranty period, provided prior authorization for such return has been
given by an authorized representative of Spectra-Physics. Warranty repairs
or replacement equipment is warranted only for the remaining unexpired
portion of the original warranty period applicable to the re paired or
replaced equipment.
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