Toshiba Strata DK40 - Figure 6-29 Multiple PIOU;PIOUS (Remote Maintenance, MIS for ACD)

To Next Page

To Previous Page

Peripheral Installation

Multiple PIOU, PIOUS Installation

6-60

Strata DK40 I&M Manual Spring 1999

Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.

TTY Jack

SMDR

Jack

Maintenance Interface

Program 03

Code 41

DK40ACD/MIS

Personal Computer

TTY Jack

SMDR

Jack

MIS for ACD Interface

Program 03

Code 42

PIOU or PIOUS

PPTC1A-5M

TTY-PC-CABLE

RS-232 (DB-25 OR DB-9) Serial Port

3-Pair

Modular Cord

COM Port

PPTC1A-5M

TTY-PC-CABLE

3-Pair

Modular Cord

RS-232 (DB-25 OR DB-9) Serial Port

PIOU or PIOUS

Maintenance Terminal,

Personal Computer,

Modem

Install PIOU or PIOUS PCBs in the highest numbered slot in the Expansion KSU.

SMDR, Page Outputs, Relay controls, Alarm Sensor, and other miscellaneous options on

PIOU or PIOUS will be active on the installed PIOU/PIOUS that is programmed with the

lowest Program 03 code (41 or 42).

Figure 6-29 Multiple PIOU/PIOUS (Remote Maintenance, MIS for ACD)

Main Page

Default Chapter3
- Table of Contents3
Chapter 1 - DK40 Configuration17
- Base Key Service Unit (KSU)17
  - Station and Exchange Lines17
  - Peripherals17
- Expansion KSU19
- Feature Capacities22
- Station Considerations24
- Telephone Circuit (Port) Types25
- Worksheet 1 - System PCB Assignment Guide27
  - Configuration Rules27
- Strata DK40 Port Classification29
- Emc Compliance30
Table 1-13 DK40 Tone Plan32
Table 1-14 System Port to Port Losses33
Chapter 2 - DK40 Installation35
- Inspection35
- Packaging and Storage35
- Site Requirements35
- AC Power and Earthing Requirements38
- AC Power and "Protective Earth" Test39
- KSU Mounting Considerations39
- Reserve Power Option51
- Reserve Power Installation52
- Power Failure Emergency Transfer Option53
  - Installing Power Failure Emergency Transfer53
  - Testing Power Failure Emergency Transfer53
Figure 2-29 MDF Wiring to Exchange Lines and Digital Telephones (TCOU)90
Chapter 3 - DK40 Universal Slot Pcbs93
- PCB Chapter Layout93
- PDKU2 Digital Telephone Interface Unit94
  - PDKU2 Installation94
  - PDKU2 Programming94
- PEKU Electronic Telephone Interface Unit97
- PEPU External Page Interface Unit100
  - PEPU Programming100
- PIOU, PIOUS Option Interface Units101
- PCOU Exchange Line Interface Unit106
- PACU AC15 Tie Line Unit109
- PEMU DC5 Tie Line Unit112
- RSTU Standard Telephone Interface Unit116
  - External Options116
  - RSTU2/PSTU2 Installation116
Chapter 4 - DK40 Universal Slot PCB Wiring154
- Station Wiring Diagrams154
- Power Failure Cut through (DPFT) Wiring Pin-Outs163
- Figure 4-11 DPFT Connector J1/Terminal Sequence & Designations/Exchange Line Connection & DPFT Control164
- Exchange Line Wiring Diagrams165
Chapter 5 - Station Apparatus173
- Types of Telephones173
- Telephone Installation175
  - System Connection175
  - Telephone Wall Mounting177
- Telephone Upgrades179
- Electronic Telephone Upgrades188
- Direct Station Selection (DSS) Console/System Connection195
- Door Phone (MDFB)197
- Door Lock Control Unit and Door Phone197
- Digital Add-On Module Installation201
  - Figure 5-16 Digital Add-On-Module202
  - ADM Programming203
Chapter 6 - Peripheral Installation205
- Power Failure Options205
- Music-On-Hold (MOH)/ Background Music (BGM) Options207
- Relay Control Options and Door Lock Control214
  - External Page/Door Lock Relay Options (PIOU, PIOUS, or PEPU)214
    - Figure 6-7 PIOU/PEPU Relay Control Functional Wiring Diagram216
    - Table 6-1 DDCB DRLK Assignments Guide219
  - Night Transfer/Night Relay Options with PIOU, PIOUS, or PEPU220
- External Speaker Unit (HESB) Options223
- T001B Relay Unit Options231
- External Page Options232
  - External Page Option Installation232
- SMDR Printer/Call Accounting Device Options241
- System Database Printout Using SMDR Port248
  - Program 97248
- Voice Mail Options248
- Pc/Data Communications Interface Units253
- DK40 Alarm Sensor253
- Auto Attendant254
  - Strata DK40 Built-In Auto Attendant (AA)255
    - Figure 6-27 Built-In Auto Attendant Basic Call Sequences256
    - Figure 6-28 Announcement Device Block Diagram259
  - Non-Built-In Auto Attendant263
- Multiple PIOU, PIOUS Installation263
- Figure 6-29 Multiple PIOU/PIOUS (Remote Maintenance, MIS for ACD)264
Chapter 7 - DK40 ACD Installation265
- Figure 7-1 ACD Call Handling Example265
- Installation266
- ACD Installation Guidelines268
- ACD Line Operation/Programming Considerations270
- Insight DK278
Chapter 8 - Computer Telephony Integration281
- About Strata DK and TAPI281
- Requirements282
- Stratalink & TAPI Service Provider for Windows 95 & NT282
- Figure 8-2 Control Panel283
- Install TSPI And/Or Stratalink Packages284
  - Figure 8-6 Including Stratalink in Startup Group285
  - Figure 8-8 Configuring the Toshiba Driver286
- Purpose288
- Introduction288
- Levels of Service289
- Strata Dk's TSPI Model289
- The DKT TSPI Call State Flow290
- System Messages291
- Start-Up and Shutdown of TAPI291
- Receiving Information292
- Basic Call Control301
- Holding Calls302
- Transferring Calls303
- Conferencing303
- Call Parking304
- Call Forwarding304
- Call Pickup304
- Miscellaneous Functions305
- Extended Services306
- Stratalink Functions310
- Software Application Initiated Events311
- Figure 8-13 Dialling Preference Screen312
- Telephone System Events313
  - Figure 8-16 Add/Change Actions Screen314
  - Figure 8-17 Add/Edit Actions Screen315
- Tokens316
- Telemagic Link318
- Figure 8-19 TAPI Test Screen319
- Debugging320
- Figure 8-22 Overview of How Stratalink Works Goldmine '95321
- Goldmine '95 Installation Guidelines322
  - Figure 8-23 POP Action for Goldmine323
  - Figure 8-24 Trigger Rules for Goldmine324
  - Figure 8-26 Call Connected Trigger325
- Beneficial Options Available in Goldmine 95326
- Figure 8-27 Goldmine Toolbar327
- Linking ACT! 3.0 with Stratalink328
- Installing ACT! 3.0329
  - Figure 8-29 ACT! Preference Screen330
  - Figure 8-30 ACT! Trigger Rules331
  - Figure 8-31 Stratalink Action for "Popping" ACT!332
- Handling Outgoing Calls333
- Handling Incoming Calls333
- Handling Outgoing Calls335
- Handling Incoming Calls336
Chapter 9 - Fault Finding337
- Fault Classification337
- Fault Clearing Procedures337
- Defective Parts Return339
- KSU Fault Isolation339
  - Fault Isolation Procedure339
- Power Supply Test340
- Station Cable Continuity Check340
- Fault Isolation Flowcharts344
Flowchart 9-1 Fault Classification344
- Fault Finding345
Flowchart 9-2 Catastrophic Faults345
Flowchart 9-3 Station Dial Tone Faults346
Flowchart 9-4 Exchange Line Dial Tone Faults347
Flowchart 9-5 DSS Console Faults348
Flowchart 9-6 Voice Mail/(External) Auto Attendant Faults349
Flowchart 9-7 Station Message Detail Recording (SMDR) Faults350
Flowchart 9-8 Remote Maintenance Faults351

Toshiba Strata DK40 - Figure 6-29 Multiple PIOU;PIOUS (Remote Maintenance, MIS for ACD)

Table of Contents

Other manuals for Toshiba Strata DK40

Related product manuals