DK40 ACD Installation
ACD Line Operation/Programming Considerations
7-12
Strata DK40 I&M Manual Spring 1999
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
007 MSS 10:36 00:00;26 00;03 203
007 203 10:37 00:01;12
007 MSS 10:38 00:00;26 ACD
Call connected to DISA or AA Time Duration
Time call was transferred
Ring before DISA or AA Answer
Time Duration
Time 203 hung-up and call disconnected
Caller dials 203, DISA or AA transfers to 203
Call connected to 203 Time Duration
Auto Attendant Transfers Call to ACD Group
[DN] connected to Line 007
Line Number
Note: DISA callers cannot dial into an ACD Group.
Identifies DISA or Built-in AA call
2080
Figure 7-6 Incoming Built_in AA DISA Call (non-ACD call) Example
003 203 13:10 00:00;10 00;03 ACD
003 ACD 204 13:10 00:00;06 204
003 204 13:10 00:00;26
203 Ring before Answer Time Duration
203 Transfer Time
203 Talk Time Duration
Indicates Call Transfer to ACD Group
204 Talk Time
[PDN] of telephone that
answers the ACD transferred call
204 Ring before Answer Time or
Queue Time
204 Discconnect Time
A→ [DN] 203 Transfer Line 003 to ACD Group 01 (Dialling + )
B→ [DN] 204 Answers Line 003 (Agent logged in and ready on 204)
C→ [DN] 204 Hangs up
A→
B→
C→
2081
Figure 7-7 Transfer Exchange Line to ACD Group Example
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