Toshiba Strata DK40 - Figure 7-8 Direct Loop Start Line Call to ACD Agent (no Queue Time)

ACD Line Operation/Programming Considerations DK40 ACD Installation
Strata DK40 I&M Manual Spring 1999
7-13
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
003 204 14:13 00:01;05 00;10
Call Disconnect Time
Ring Duration Time before Agent answers
Talk Time Duration
[PDN] of Agent Telephone
ACD Exchange Line Number
6
10
14
– 09
–13
–17
2 Rings
3 Rings
4 Rings etc.
2082
Figure 7-8 Direct Loop Start Line Call to ACD Agent (no Queue Time)
003 MSS 14:47 00:00;10 00;16 ACD
003 ACD 14:47 00:00;03 204
003 204 14:48 00:00;42
Ring Duration Time before AA answer
Time caller dials “1”
Auto Attendant Announce Time Duration
Indicate AA sent call to ACD Group
Agent Talk Time Duration
Work Unit Entry appears in Acct Code Field
Agent or Overflow Destination Telephone
Primary Directory Number [PDN]
Agent ring before Answer Time Duration
Call Disconnect Time
Exchange Line Number
Delay Ring to Built-in Auto Attendant — Dial ACD Group “1” Digit
1998
Figure 7-9 Delay Ring to Built-in AA Example