Toshiba Strata DK40 - Figure 8-22 Overview of How Stratalink Works Goldmine 95

Debugging Computer Telephony Integration
Strata DK40 I&M Manual Spring 1999
8-41
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
Update for Using Goldmine ‘95 with
StrataLink
Goldmine '95 for Microsoft "Windows" is a powerful contact management PC application
that adds important functions to your telephone system. It works well with a Strata DK
system when used with StrataLink as a TAPI compatible middleware to provide database
lookup and "screen-pop" features.
When using Goldmine '95, understanding its capabilities and limitations are important for
proper use. The purpose of this bulletin is to assist you in understanding how to install, set
options, and use Goldmine '95 as a TAPI application with the Strata DK system.
This application's bulletin provides ideas for linking Goldmine '95 to the Strata DK system,
but always consult your Goldmine manuals when customising Goldmine for your
application. This bulletin only supplies ideas and set-up parameters to create an interface for
linking the telephone network information with the Goldmine database. For more in-depth
information on the features, capabilities and settings for Goldmine you should consult the
supplier or manufacturer of the software.
Linking Goldmine '95 to the Toshiba StrataLink
The Goldmine '95 contact management software package, used with the StrataLink utility,
can efficiently integrate with the Toshiba TAPI Service Provider. For outgoing calls,
Goldmine '95 receives the dial string sent by Goldmine '95 and relays the number to the
StrataLink/ TAPI Service Provider. For incoming calls, TAPI messages are sent to StrataLink
from the Toshiba TAPI Service Provider. StrataLink applies the conditions and filters to this
event and creates an action with Goldmine '95 which causes Goldmine '95 to locate the phone
database number and display any matching entries, commonly referred to as a "screen-pop".
2076
Microsoft Windows PC
DDE
Link
DDE
Link
TAPI
Service
Provider
TAPI
DLL
(Windows)
Strata-
Link
Goldmine
'95
Strata DKT
RS-232 Link
RPCI to COM Port
Figure 8-22 Overview of how StrataLink works Goldmine ‘95