DK40 ACD Installation
ACD Installation Guidelines
7-4
Strata DK40 I&M Manual Spring 1999
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
➤ To connect a music source to the CTU MOH jack
➤
See Chapter 6 – Peripheral Installation, “Music-on-Hold (MOH)/ Background Music
(BGM) Options” on Page 6-3.
ACD Installation Guidelines
The following steps show how to install the Strata DK40 ACD feature.
Step 1: Install the RKYS Feature Key
Install the RKYS2 (ACD/Auto Attendant), RKYS3 (ACD/SMIS/MIS/Insight DK/Auto
Attendant) feature key per the following:
➤ To install the RKYS key onto the K5RCU PCB
➤
Read the section titled and refer to Figure 2-15 for installation instructions.
Important!
It is not necessary to run any special programs (i.e., Program 03) when RKYS
is installed. RKYS can be installed before or after system initialisation, and,
before or after the customer database is entered. The feature(s) provided by
the RKYS are enabled immediately when RKYS is installed. However,
configuration programs for Auto Attendant and ACD must be entered for the
feature to operate.
Step 2: Install Related PCBs
1. Install PIOU or PIOUS PCBs in the highest numbered slot in the Expansion cabinet.
Step 3: Connect COM Port Wires
➤
Connect Strata DK40 to the SMIS/Insight DK PC per Figure 7-2.
SMDR, Page Outputs, Relay Controls, Alarm Sensor, and other miscellaneous options on the
PIOU or PIOUS PCBs will be active on the installed PIOU/PIOUS that is programmed with
the lowest Program 03 code (41 or 42).
Step 4: Install ACD/SMIS Interface
If installing a SMIS/Insight DK personal computer, a PIOU or PIOUS must be installed (see
Figure 7-2 for MIS RS-232 port installation).
Step 5: Set the MIS Channel
The MIS channel must be set to 1200 bps.
Agent calls are defined as ACD incoming, (i.e. calls transferred into, or that directly ring into
the ACD Group).
SMIS registers ACD calls:
◆
An ACD call is a call that is sent (directly or transferred) to the ACD group.
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