ACD Line Operation/Programming Considerations
DK40 ACD Installation
Strata DK40 I&M Manual Spring 1999
7-11
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
003 ACD 14:00 00:02;38 00;05 204
003 204 14:01 00:01;23
Queue + Ring Agent Time
Time Agent answers call
Ring Time, before First Announcement
Answers Duration
(Program 11-4 = 4 seconds)
Time call is disconnected
Agent Primary Directory Number [PDN]
Agent Talk Time Duration
ACD Call goes to Queue then rings Agent – Agent Answers
Agent Telephone [PDN]
Exchange Line Number
00:05
02:38
01:23
03:66
Total time call is connected to
system is 4 minutes, 6 seconds
2024
Figure 7-4 Loop Start Incoming Call Example
009 ACD 10:53 00:00;16 00;06 204
009 204 10:53 00:00;40
Queue and/or Ring Telephone Time
Time Telephone (204) answers Line 9
Duration of Incoming Seizure
+ digits dialled
Time call is disconnected
Primary Directory Number [PDN] of Called
Telephone
Talk Time Duration
Talking Telephone [PDN]
DDI ACD Call to ready Agent at Station 204
DDI Line Number
1999
Figure 7-5 DDI ACD Call to Available Example
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