Toshiba Strata DK40 - Completing the Least Cost Routing System Record

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Insight DK

DK40 ACD Installation

Strata DK40 I&M Manual Spring 1999

7-15

Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.

Line Drivers must be used in pairs. Figure 7-11 shows the connections between the two line

drivers.

|

Data In

Data Out

Twisted Pair Cable

Pair 1

Pair 2

2547

MODE DCE

MODE DTE

Data Out

Data In

Figure 7-11 Twisted Pair Connections

Main Page

Default Chapter3
- Table of Contents3
Chapter 1 - DK40 Configuration17
- Base Key Service Unit (KSU)17
  - Station and Exchange Lines17
  - Peripherals17
- Expansion KSU19
- Feature Capacities22
- Station Considerations24
- Telephone Circuit (Port) Types25
- Worksheet 1 - System PCB Assignment Guide27
  - Configuration Rules27
- Strata DK40 Port Classification29
- Emc Compliance30
Table 1-13 DK40 Tone Plan32
Table 1-14 System Port to Port Losses33
Chapter 2 - DK40 Installation35
- Inspection35
- Packaging and Storage35
- Site Requirements35
- AC Power and Earthing Requirements38
- AC Power and "Protective Earth" Test39
- KSU Mounting Considerations39
- Reserve Power Option51
- Reserve Power Installation52
- Power Failure Emergency Transfer Option53
  - Installing Power Failure Emergency Transfer53
  - Testing Power Failure Emergency Transfer53
Figure 2-29 MDF Wiring to Exchange Lines and Digital Telephones (TCOU)90
Chapter 3 - DK40 Universal Slot Pcbs93
- PCB Chapter Layout93
- PDKU2 Digital Telephone Interface Unit94
  - PDKU2 Installation94
  - PDKU2 Programming94
- PEKU Electronic Telephone Interface Unit97
- PEPU External Page Interface Unit100
  - PEPU Programming100
- PIOU, PIOUS Option Interface Units101
- PCOU Exchange Line Interface Unit106
- PACU AC15 Tie Line Unit109
- PEMU DC5 Tie Line Unit112
- RSTU Standard Telephone Interface Unit116
  - External Options116
  - RSTU2/PSTU2 Installation116
Chapter 4 - DK40 Universal Slot PCB Wiring154
- Station Wiring Diagrams154
- Power Failure Cut through (DPFT) Wiring Pin-Outs163
- Figure 4-11 DPFT Connector J1/Terminal Sequence & Designations/Exchange Line Connection & DPFT Control164
- Exchange Line Wiring Diagrams165
Chapter 5 - Station Apparatus173
- Types of Telephones173
- Telephone Installation175
  - System Connection175
  - Telephone Wall Mounting177
- Telephone Upgrades179
- Electronic Telephone Upgrades188
- Direct Station Selection (DSS) Console/System Connection195
- Door Phone (MDFB)197
- Door Lock Control Unit and Door Phone197
- Digital Add-On Module Installation201
  - Figure 5-16 Digital Add-On-Module202
  - ADM Programming203
Chapter 6 - Peripheral Installation205
- Power Failure Options205
- Music-On-Hold (MOH)/ Background Music (BGM) Options207
- Relay Control Options and Door Lock Control214
  - External Page/Door Lock Relay Options (PIOU, PIOUS, or PEPU)214
    - Figure 6-7 PIOU/PEPU Relay Control Functional Wiring Diagram216
    - Table 6-1 DDCB DRLK Assignments Guide219
  - Night Transfer/Night Relay Options with PIOU, PIOUS, or PEPU220
- External Speaker Unit (HESB) Options223
- T001B Relay Unit Options231
- External Page Options232
  - External Page Option Installation232
- SMDR Printer/Call Accounting Device Options241
- System Database Printout Using SMDR Port248
  - Program 97248
- Voice Mail Options248
- Pc/Data Communications Interface Units253
- DK40 Alarm Sensor253
- Auto Attendant254
  - Strata DK40 Built-In Auto Attendant (AA)255
    - Figure 6-27 Built-In Auto Attendant Basic Call Sequences256
    - Figure 6-28 Announcement Device Block Diagram259
  - Non-Built-In Auto Attendant263
- Multiple PIOU, PIOUS Installation263
- Figure 6-29 Multiple PIOU/PIOUS (Remote Maintenance, MIS for ACD)264
Chapter 7 - DK40 ACD Installation265
- Figure 7-1 ACD Call Handling Example265
- Installation266
- ACD Installation Guidelines268
- ACD Line Operation/Programming Considerations270
- Insight DK278
Chapter 8 - Computer Telephony Integration281
- About Strata DK and TAPI281
- Requirements282
- Stratalink & TAPI Service Provider for Windows 95 & NT282
- Figure 8-2 Control Panel283
- Install TSPI And/Or Stratalink Packages284
  - Figure 8-6 Including Stratalink in Startup Group285
  - Figure 8-8 Configuring the Toshiba Driver286
- Purpose288
- Introduction288
- Levels of Service289
- Strata Dk's TSPI Model289
- The DKT TSPI Call State Flow290
- System Messages291
- Start-Up and Shutdown of TAPI291
- Receiving Information292
- Basic Call Control301
- Holding Calls302
- Transferring Calls303
- Conferencing303
- Call Parking304
- Call Forwarding304
- Call Pickup304
- Miscellaneous Functions305
- Extended Services306
- Stratalink Functions310
- Software Application Initiated Events311
- Figure 8-13 Dialling Preference Screen312
- Telephone System Events313
  - Figure 8-16 Add/Change Actions Screen314
  - Figure 8-17 Add/Edit Actions Screen315
- Tokens316
- Telemagic Link318
- Figure 8-19 TAPI Test Screen319
- Debugging320
- Figure 8-22 Overview of How Stratalink Works Goldmine '95321
- Goldmine '95 Installation Guidelines322
  - Figure 8-23 POP Action for Goldmine323
  - Figure 8-24 Trigger Rules for Goldmine324
  - Figure 8-26 Call Connected Trigger325
- Beneficial Options Available in Goldmine 95326
- Figure 8-27 Goldmine Toolbar327
- Linking ACT! 3.0 with Stratalink328
- Installing ACT! 3.0329
  - Figure 8-29 ACT! Preference Screen330
  - Figure 8-30 ACT! Trigger Rules331
  - Figure 8-31 Stratalink Action for "Popping" ACT!332
- Handling Outgoing Calls333
- Handling Incoming Calls333
- Handling Outgoing Calls335
- Handling Incoming Calls336
Chapter 9 - Fault Finding337
- Fault Classification337
- Fault Clearing Procedures337
- Defective Parts Return339
- KSU Fault Isolation339
  - Fault Isolation Procedure339
- Power Supply Test340
- Station Cable Continuity Check340
- Fault Isolation Flowcharts344
Flowchart 9-1 Fault Classification344
- Fault Finding345
Flowchart 9-2 Catastrophic Faults345
Flowchart 9-3 Station Dial Tone Faults346
Flowchart 9-4 Exchange Line Dial Tone Faults347
Flowchart 9-5 DSS Console Faults348
Flowchart 9-6 Voice Mail/(External) Auto Attendant Faults349
Flowchart 9-7 Station Message Detail Recording (SMDR) Faults350
Flowchart 9-8 Remote Maintenance Faults351

Toshiba Strata DK40 - Completing the Least Cost Routing System Record

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