Auto Attendant
Peripheral Installation
Strata DK40 I&M Manual Spring 1999
6-55
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
DK40 Built-in Auto Attendant ACD Applications
The DK40 built-in Auto Attendant can function with Automatic Call Distribution (ACD)
groups in two ways (see Flowchart 6-1 and text below):
◆ The DK40 built-in Auto Attendant can function to answer calls and send them to
selected ACD groups when the caller dials the digit assigned to an ACD group.
◆ A call that is waiting in an ACD queue can overflow to the built-in Auto Attendant to
enable the caller to choose another destination.
Note
Both options can be used simultaneously or independently. See Chapter 7 – DK40
ACD Installation for ACD/Auto Attendant programming options
Figure 6-28 Announcement Device Block Diagram
To Standard Telephone Circuit
MDF
Digital
Announcer
Digital
Announcer
Digital
Announcer
Digital
Announcer
Digital
Announcer
Digital
Announcer
Digital
Announcer
Digital
Announcer
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
See Programs 23 and 24 for Digital Announcement Assignements
(A1 = Primary Auto Attendant (AA) Announcements, A2 = Secondard AA Announcements)
1542
A1
A2
A1'
A2'
A1''
A2''
A1'''
A2'''
Strata DK
RSTU
or
PSTU
or
KSTU3
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