Computer Telephony Integration
Goldmine '95 Installation Guidelines
8-42
Strata DK40 I&M Manual Spring 1999
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
Goldmine '95 Installation Guidelines
Getting Started
◆ Install the Toshiba TAPI Service Provider by inserting Disk #1 in the floppy drive and
use Windows, Run ... and enter A:\SETUP. Follow the instructions provided by the
Install Wizard. (See Section 1 of this document.)
◆ Install Goldmine '95 by following the installation instructions in the Goldmine '95 User
Guide.
Enabling the Interface
To provide a full desktop dialling and screen-pop interface between the Toshiba StrataLink
and Goldmine 95:
◆ In the directory where Goldmine is installed (default is "C:\Goldmine"), add the
following two lines with a text editor or word processor to each of the INI files. The
INI files are named after each user. For example, user "Jerry" would have a USER.INI
file named "JERRY.INI".
[Modem]
DDEDial-Dial,STRATLNK,[Dial,"%s",""]
◆ If the phone set-up uses a trunk access code to dial outside the Strata DK system, then
the trunk access code can be included, as shown below, using Dial 9 as the access code.
[Modem]
[DDEDial-Dial,STRATLNK,[Dial,"9, "%s",""]
Note
A Comma was added as a pause to ensure dial tone is returned prior to dialling.
This is not needed if Dial 9 accesses LCR.
◆ If the user wants all calls to be placed using a specific line, for example, a
telemarketing application in which the user is assigned a specific line for all their calls,
then the following string can be used to assign that line to a specific button on the
phone:
[Modem]
[DDEDial-Dial,STRATLNK,[Dial,"9, "%s","x"]
Note
Were "x" is the number of the key that the call is to be made on. Key numbers
on the DKT start at "0" from the bottom left key to "19" at the top right of the
keystrip.
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