Toshiba Strata DK40 - Program 14-0 Loop Start Line Direct to ACD Group Assignments

Tokens Computer Telephony Integration
Strata DK40 I&M Manual Spring 1999
8-37
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
Example Actions Using Tokens
The following are some examples of how Actions can be set-up:
(These are only examples for information and Toshiba Information Systems do not support
these software applications.)
Table 8-3 Token Usage Examples
Pop Goldmine ‘95 - Screen Pop Elan Software’s Goldmine ‘95
Action Type DDE Executive
App Topic DATA
App Name GOLDMINE
DDE Executive String [CALLERID (“&I”, “&N”, “2”)]
Pop TeleMagic - Screen Pop TeleMagic software from TeleMagic, Inc.
Action Type Pop TeleMagic
Index Level Leave this blank
Index Name “TelePhone#”
Search String &P
Beep My Pager - ‘Golden Page’ software from Golden Gate Software
While the telephone is ringing, this Action displays a message with the caller’s Caller ID
on a pager so that the person can decide whether to pickup the call.
Action Type DDE Execute
App Name SENDPAGE
App Topic SYSTEM
DDE Executive String PAGE,MYPAGER,“Call From: &H,&N”,1
Pop Day Timer Organizer - Screen pop Day-Timer Organizer (Day Timer Technologies)
Action Type DDE Executive
App Name DTO_AxxConnect
App Topic SYSTEM
DDE Executive String [CallRinging (“&G”, “&P”, “&N”, “2”)]
For Day Time Organizer
call logging and screen-pop to work correcctly, you should also
enable a Trigger Rule to send a Call Cleared message whenever a Call Clears.
Action Type DDE Executive
App Name DTO_AxxConnect
App Topic SYSTEM
DDE Executive String [CallCleared (“&G”, “&P”, “&N”, “2”)]