Contents
TOC-vi
Strata DK40 I&M Manual Spring 1999
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
External Speaker Unit (HESB) Options ............................................................................... 6-19
Loud Speaker Amplification Option.............................................................................. 6-19
Amplified Speaker Option.............................................................................................. 6-23
Talkback Amplified Speaker Option.............................................................................. 6-24
HESB Wall Mounting .................................................................................................... 6-27
T001B Relay Unit Options................................................................................................... 6-27
External Page Options .......................................................................................................... 6-28
External Page Option Installation................................................................................... 6-28
SMDR Printer/Call Accounting Device Options.................................................................. 6-37
SMDR Printout Examples .............................................................................................. 6-38
SMDR Programming...................................................................................................... 6-42
SMDR Printer/Call Accounting Device Installation ...................................................... 6-42
System Database Printout Using SMDR Port ...................................................................... 6-44
Program 97 ..................................................................................................................... 6-44
Voice Mail Options............................................................................................................... 6-44
Toshiba Stratagy or Stratagy DK Voice Messaging Systems ........................................ 6-45
Customer-Supplied Voice Mail Messaging Systems ..................................................... 6-46
General Voice Mail (Standard Telephone Port) Programming...................................... 6-47
Voice Mail Program Checklist ....................................................................................... 6-47
Voice Mail System Installation ...................................................................................... 6-49
PC/Data Communications Interface Units............................................................................ 6-49
DK40 Alarm Sensor ............................................................................................................. 6-49
Auto Attendant...................................................................................................................... 6-50
Strata DK40 Built-In Auto Attendant (AA) ................................................................... 6-51
Non-built-in Auto Attendant .......................................................................................... 6-59
Multiple PIOU, PIOUS Installation..................................................................................... 6-59
Chapter 7 - DK40 ACD Installation
Installation .............................................................................................................................. 7-2
Multiple Serial Port Installation ....................................................................................... 7-2
Wiring............................................................................................................................... 7-2
ACD Installation Guidelines................................................................................................... 7-4
ACD Line Operation/Programming Considerations .............................................................. 7-6
ACD Programming........................................................................................................... 7-6
Direct Incoming Assignments to ACD Groups................................................................ 7-6
Tie Incoming Line Calls................................................................................................... 7-6
DDI Incoming Line Calls................................................................................................. 7-6
Transfer From Built-in Auto Attendant (AA) to ACD Group ......................................... 7-7
Transfer From External AA to an ACD Group................................................................ 7-7
Overflow From an ACD Group Queue ............................................................................ 7-7
ACD Group Status............................................................................................................ 7-8
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