February 2013
1-5
ColorQube® 9303 Family
SCP 3
Service Call Procedures
– 71B Tray 1 Wrong Size Paper RAP.
– 72A Tray 2 Empty RAP.
– 72B Tray 2 Wrong Size Paper RAP.
– 73A Tray 3 Out Of Paper RAP.
– 74A Bypass Tray RAP.
– 75B Tray 5 Empty RAP
• If the machine produces a multifeed, go to the OF 8 Multifeed RAP.
OCT Problems
• If the prints adhere to each other in the OCT, check the static brush at the exit rolls PL
10.15 Item 5.
LCSS Problems
• If the machine has an LCSS fault, but not a fault code, perform the relevant procedures
that follow:
– 12A-110 Pause to Unload (PTU) Fault RAP.
– 12B-110 Bin 1 Overload RAP.
– 12C-110 LCSS Initialization Failure RAP.
– 12D-110 LCSS Power Distribution RAP.
– 12E-110 LCSS Paper Entry RAP.
– 12F-110 LCSS PWB DIP Switch Settings RAP.
– 12G-110 LCSS PWB Damage RAP.
– 12H-110 Copy Damage in the LCSS RAP.
– 12J-110 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP.
– 12K-110 LCSS Poor Stacking RAP.
– 12L-110 Stapling Prime Failure RAP.
– 12M-110Staple Head Operation Failure RAP.
– 12N-110 Chad Bin Present and Bin Full RAP.
• If the punched holes are out of position, perform ADJ 12.3-110 Hole Punch Position.
• If the machine has the problems that follow, go to the 12F-110 LCSS PWB DIP Switch
Settings RAP:
– False jam clearance messages.
– Communication errors between the LCSS and the machine.
• If the staples of a stapled set are not correct, go to the 12L-110 Stapling Prime Failure
RAP.
HVF, HVF BM, Inserter and Tri-Folder Problems
• If the machine has a fault in the HVF or HVF BM, but with no fault code, perform the rele-
vant procedures that follow:
– 12A-171 HVF BM Power Distribution RAP.
– 12B-171 HVF BM to Machine Communication Interface and BM Present RAP.
– 12C-171 HVF BM Bin 2 Failure RAP.
– 12D-171 Booklet Quality RAP.
– 12E-171 Copy Damage in the HVF BM RAP.
– 12F-171 Mis-Registration in Stapled and Unstapled Sets RAP.
– 12G-171
HVF BM Poor Stacking RAP.
– 12H-171 Pause To Unload (PTU) RAP.
– 12J-171 Inserter Paper Sensing and +5V Supply RAP.
– 12K-171 HVF Initialization Failure RAP.
– 12L-171 Tri-Folder Not Detected RAP.
– 12N-171 Chad Bin Present and Bin Full RAP.
– 12M-171 Buffer Clamp RAP.
• If a booklet is not stapled or folded correctly go to:
– ADJ 12.6-171 Booklet Compiling Position.
– ADJ 12.7-171 Booklet Crease Position.
– ADJ 12.8-171 Booklet Staple Position.
• If the tri-folder paper fold is not in the correct position, perform ADJ 12.2-171 Tri-Folder
Paper Settings.
Fax Problems
• For Fax problems with no fault code, perform the relevant procedures that follow:
– 20A Fax Entry RAP.
– 20B Unable To Send A Fax RAP.
– 20C Unable To Send A Fax To Some Machines RAP.
– 20D Unable To Receive A Fax RAP.
– 20E Fax Will Not Print RAP.
– 20F Fax Tab Not Available RAP.
– 20G Fax Module Checkout RAP.
– 20H Fax Problems on Digital Networks RAP.
Other Problems
• Ink leak. Go to the 93B Ink Leak Checkout RAP.
• The ink level gauges on the UI do not correlate with the number of ink sticks in the ink
loader. Go to the OF 9 Ink Stick Count Mismatch.
• The key plate is in the incorrect position and preventing the loading of the ink sticks. Go to
the OF 11 Unable to Load Ink Sticks.
• Intermittent failure. Go to the OF 10 Intermittent Failure RAP.
• Machine noise. Go to the OF 1 Unusual Noise RAP.
• Hot machine. Go to the OF 6 Fans and Air Systems RAP.
• Convenience stapler faults. Go to the OF 13 Convenience Stapler RAP.
• Machine odour. Go to the OF 6 Fans and Air Systems RAP.
• Check the fault history, GP 2 Fault Codes and History Files.
• Xerox extensible interface platform faults. Go to the OF 14 Xerox Extensible Interface
Platform RAP.
• Xerox secure access faults. Go to the OF 15 Xerox Secure Access RAP.
• Network problems, go to the 16A Network Error Entry RAP.
• If the foreign device is not detected, go to the 03A Foreign Device PWB Fault RAP.
• Failure of wireless printing. Go to the
16D Wireless Connectivity RAP.
Additional Information
If necessary, refer to the following general procedures and information:
• GP 1 Service Mode
• GP 2 Fault Codes and History Files
• GP 3 Service Information
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