Xerox ColorQube 9303 Series - Page 65

February 2013
2-41
ColorQube® 9303 Family
02-321-00, 02-380-00, 02-381-00
Status Indicator RAPs
02-321-00 XEIP Browser Dead RAP
02-321-00 The user interface has detected that the EIP (Extensible Interface Platform) browser
does not respond, or is known to be not working.
Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 14. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
CAUTION
Before a new user interface assembly is installed, identify the machine software level (GP 4).
Check the compatibility of the software on the new user interface assembly. Install the software
to meet the customer machine requirements. Use the Customer Administration Tool (CAT), GP
5.
Perform the following steps:
1. Switch off the machine, then switch on the machine, GP 14.
NOTE: If the UI is unavailable, the power down request cannot be confirmed. The
machine will power down automatically after 60 seconds.
2. Ensure the Custom Services button is enabled on the user interface, as detailed in the
System Administrator’s Guide. If necessary, re-load the software set, GP 4 Machine Soft
-
ware.
3. Check that the machine is communicating with the network, for example by sending a
print job. If necessary, check the network cable and check with the customer that their
network and web browser are running correctly.
4. Refer to WD 3.1. Check the communications cable between PJ905 on the UI PWB and
PJ19 on the single board controller PWB. If necessary, repair the wiring, REP 1.1, or
install a new user interface harness, PL 2.10 Item 7. If necessary, install new compo
-
nents:
• Single board controller PWB, PL 3.11 Item 13.
• User interface control PWB, PL 2.10 Item 2.
02-380-00, 02-381-00 UI Communication Fault RAP
02-380-00 Communication via H-H USB net path connection between SBC and UI panel is not
working
02-381-00 Communication via USB connection between SBC and UI panel is not working.
Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 14. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
CAUTION
Before a new user interface assembly is installed, identify the machine software level (GP 4).
Check the compatibility of the software on the new user interface assembly. Install the software
to meet the customer machine requirements. Use the Customer Administration Tool (CAT), GP
5.
Perform the following steps:
1. Switch off the machine, then switch on the machine, GP 14.
NOTE: If the UI is unavailable, the power down request cannot be confirmed. The
machine will power down automatically after 60 seconds.
2. Refer to WD 3.1. Check the communications cable between PJ905 on the UI PWB to
PJ19 on the single board controller PWB. If necessary, repair the wiring, REP 1.1, or
install a new user interface harness, PL 2.10 Item 7. If necessary, install new compo
-
nents:
• Single board controller PWB, PL 3.11 Item 13.
• User interface control PWB, PL 2.10 Item 2.