Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-35
016-759 A setting has been entered for the maximum
number of permitted copies, and has been
reached. Alternatively, a user who has reached
their maximum number of copies logged in.
Press the control panel's Stop button, and
cancel the job.
016-764 An error occurred on the network. Press the control panel's Stop button and
cancel the job.
016-765
016-766
The SMTP server's memory area for incoming e-
mail is full.
Press the control panel's Stop button, and
cancel the job.
016-767 Unable to send the e-mail because the address
is not correct
Press the control panel's Stop button, and
cancel the job.
016-768 E-mail data creation failed. Press the control panel's Stop button, and
cancel the job.
016-776 A job is canceled. Press the control panel's Stop button, and
cancel the job.
016-781 Unable to resolve the SMTP server name when
sending an e-mail.
Press the control panel's Stop button, and
cancel the job.
016-791 The machine could not send data when
executing the Scan to PC (Network) or Scan to
E-mail function.
Press the control panel's Stop button, and
cancel the job.
016-799 An invalid print parameter is included in the
print data of the application, or the print data
and the Print Setup settings may not match.
Press the control panel's Stop button, and
cancel the job.
016-981 The EPC memory is full. Press the control panel's Start button to
redo the operation, or press the Stop button
to cancel the operation.
016-982 The memory is full while scanning the first page
with Scan to PC service.
Press the control panel's Stop button, and
cancel the job.
016-985 The attachment size using the Scan to E-mail
service exceeds the maximum size.
Press the control panel's Start button to
redo the operation, or press the Stop button
to cancel the operation.
017-745 Exceeded the maximum storage size using SMB
of the Scan to PC service.
Press the control panel's Start button to
redo the operation, or press the Stop button
to cancel the operation.
024-910 The paper size set for Tray 1 and the paper size
specified for the job are not the same.
Press the control panel's Stop button to
cancel the job or change the paper to the
specified paper size.
024-911 The paper size set for Tray 2 and the paper size
specified for the job are not the same.
Press the control panel's Stop button to
cancel the job or change the paper to the
specified paper size.
Error Code Cause Remedy
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