Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-36
024-912 The paper size set for Tray 3 and the paper size
specified for the job are not the same.
Press the control panel's Stop button to
cancel the job or change the paper to the
specified paper size.
024-913 The paper size set for Tray 4 and the paper size
specified for the job are not the same.
Press the control panel's Stop button to
cancel the job or change the paper to the
specified paper size.
024-915 The paper size set for Tray 5 (bypass) and the
paper size specified for the job are not the
same.
Reload paper to match the paper setting or
press the control panel's Stop button.
024-950 There is no paper in Tray 1 and another tray
cannot be selected.
Load more paper, or press the control
panel's Stop button to cancel the job.
024-951 There is no paper in Tray 2 and another tray
cannot be selected.
Load more paper, or press the control
panel's Stop button to cancel the job.
024-952 There is no paper in Tray 3 and another tray
cannot be selected.
Load more paper, or press the control
panel's Stop button to cancel the job.
024-953 There is no paper in Tray 4 and another tray
cannot be selected.
Load more paper, or press the control
panel's Stop button to cancel the job.
024-954 There is no paper in Tray 5 and another tray
cannot be selected.
Load more paper, or press the control
panel's Stop button to cancel the job.
024-958 The paper setting specified in the control panel
does not match the size or type of paper loaded
in the Tray 5 (bypass).
Reload paper to match the paper setting or
press the control panel's Stop button.
024-959 Tray 1 has not been inserted or the paper
guides are in an unsupported position.
Press the control panel's Stop button and
insert Tray 1, or check the position of the
paper guides.
024-960 Tray 2 has not been inserted or the paper
guides are in an unsupported position.
Press the control panel's Stop button and
insert Tray 2, or check the position of the
paper guides.
024-961 Tray 3 has not been inserted or the paper
guides are in an unsupported position.
Press the control panel's Stop button and
insert Tray 3, or check the position of the
paper guides.
024-962 Tray 4 has not been inserted or the paper
guides are in an unsupported position.
Press the control panel's Stop button and
insert Tray 4, or check the position of the
paper guides.
024-965 The paper specified for the job is not loaded
into any of the trays.
Load the specified paper, or press the
control panel's Stop button to cancel the
job.
024-966 Attempted to select a tray automatically
although all trays except the Tray 5 (bypass) are
not selectable for auto selection.
Press the control panel's Stop button, and
try again.
Error Code Cause Remedy