Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-44
092-668 ATC SNR (in drum cartridge) value is out of
range.
Switch off the machine power, make sure
that the display is blank, and then switch on
the machine power.
092-910 An error occurred. Switch off the machine power, make sure
that the display is blank, and then switch on
the machine power.
093-312 An error occurred with the toner cartridge. Switch off the machine power, make sure
that the display is blank, and then switch on
the machine power. If the same message is
displayed again, contact our Customer
Support Center.
093-400 There is no more toner in the toner cartridge. Replace the toner cartridge.
093-406 The toner cartridge needs to be replaced soon. Prepare a new toner cartridge.
093-912 There is no more toner in the toner cartridge. Replace the toner cartridge.
093-956 An error occured with the drum cartridge. Remove the tape from the drum cartridge.
Refer to Replacing the Drum Cartridge on
page 12-7.
093-959 An error occurred with the drum cartridge. Replace the drum cartridge. Call the
Customer Support Center to order
replacement consumables/periodic
replacement parts. Have product codes
ready.
Refer to Replacing the Drum Cartridge on
page 12-7.
116-321
116-323
116-324
116-334
116-377
An error occurred. Switch off the machine power, make sure
that the display is blank, and then switch on
the machine power. If the same message is
displayed again, contact our Customer
Support Center.
116-386 The fax cable is not connected correctly. Connect the cable securely, and then switch
off the machine power, make sure that the
display is blank, and then switch on the
machine power. If the same message is
displayed again, contact our Customer
Support Center.
116-747 Unable to complete scanning due to the
scanning area being too small.
Decrease the value of the Edge Erase or
reduce the zoom ratio.
117-326
117-327
123-314
An error occurred. Switch off the machine power, make sure
that the display is blank, and then switch on
the machine power. If the same message is
displayed again, contact our Customer
Support Center.
Error Code Cause Remedy