Chapter 16 – Maintenance and Troubleshooting
5 PRODUCT SUPPORT TOOLS - PST
The PST is a tool used to obtain internal information about the equipment.
Before using the PST it is necessary to install the dotNet program. To use the PST tool, install it on the
computer by using the installation file.
Set IP and click on the CONNECT button. Once connected, use the following tabs:
Logs: Equipment information can be downloaded. The default location is on the user´s Desktop. Deselect
ONLY CURRENT LOG to obtain all the log files. Click on GET LOGS to start the process. The OPEN DIR link opens
the directory. The UPLOAD FILE link opens the Web browser for uploading the file to Alstom´s technical
support personnel;
Online: Equipment information is shown. Click on the command in the tree and the result will show on the
right;
Prompt: Type the command and then ENTER to execute (the password will be prompted in the first
command). If no interaction is requested, the command will not return (use another tool in such a case);
Contact: Shows the contacts for assistance and support by Alstom.
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